Cookie Policy

About This Cookie Policy

This Cookie Policy explains how iTenance uses cookies and similar tracking technologies when you visit our service. It describes what these technologies are, why we use them, and your rights to control their use.

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Session Cookies

Session cookies are temporary cookies that expire when you close your browser. They are used to maintain your login state and preferences during a single visit.

Persistent Cookies

Persistent cookies remain on your device for a specified period or until you delete them. They allow us to remember your preferences across multiple visits.

Third-Party Cookies

We do not set any. No advertising network, analytics provider, or social platform places a cookie through this service.

2. How We Use Cookies

iTenance uses cookies for the following purposes:

Essential Cookies (Required)

These cookies are necessary for the service to function and cannot be disabled:

• Session Cookie: Maintains your login session and authentication state
• CSRF Token: Protects against cross-site request forgery attacks
• Remember Me: Keeps you logged in between sessions (if enabled)
• Language Preference: Stores your preferred language setting

Functional Cookies (Optional)

These cookies enhance functionality and can be disabled:

• Theme Preference: Remembers your dark/light mode preference
• UI Preferences: Stores your interface customization settings
• Notification Settings: Remembers your notification preferences

3. Cookie Duration

We use both session cookies and persistent cookies:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain on your device for a set period or until manually deleted

4. Managing Cookies

You have several options to control how cookies are used when you visit our service.

The Consent Banner

On your first visit we show a consent banner with two choices: accept only essential cookies, or accept all. Your choice is recorded against your account with the date you made it, and you can change it at any time from the privacy section of your profile settings.

Cookie Preferences:

Your consent choice is recorded on your account. You can review when you gave it and change or withdraw it at any time from the privacy section of your profile settings.

Browser Settings

For more information on managing cookies in your browser:

Most browsers allow you to refuse cookies or delete existing ones. However, disabling essential cookies will prevent you from using the service.

Opt-Out Options

You can decline all non-essential cookies from the banner or from your profile settings, and the service will continue to work normally. Essential cookies cannot be disabled — without them we cannot keep you signed in or protect the session against forgery.

5. Third-Party Cookies

We use no third-party advertising, tracking, or analytics cookies, and we run no analytics product of any kind. One external service is involved in the running of the application, and it is worth being precise about what it does:

• Real-time Communication: Live notifications and updates reach your browser over a WebSocket connection to Pusher (EU cluster). That connection is authorised using the session cookie you already have — Pusher does not set a cookie of its own on your device.

6. Changes to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or for legal and regulatory reasons. We will notify you of significant changes and always display the date of the last update.

7. Contact Us

If you have any questions about our use of cookies, please contact your system administrator or refer to our